Empowering Independence, Community & Choice
SA Home Care Support Services is a registered NDIS provider committed to delivering safe, respectful, and person-centred supports to people with disability across South Australia.
Founded on Dignity, Compassion & Inclusion
SA Home Care Support Services was founded with a clear, community-focused vision: to build an inclusive society where people with disability are empowered to live independently, participate meaningfully in their communities, and achieve their personal goals.
As a registered NDIS provider, we deliver person-centred supports that prioritise the unique needs, routines, and goals of each participant. We recognise cultural diversity as a fundamental strength and are dedicated to inclusive practice across all aspects of our service delivery.
We work collaboratively with participants, families, carers, and Support Coordinators to identify and remove everyday barriers, enabling greater autonomy and meaningful connection in community life.
Our Vision
“To build an inclusive society together - where diversity is valued as a strength, barriers are removed, and every person with disability can participate fully and meaningfully in community life.”
Our Mission
To deliver safe, respectful, and high-quality person-centred supports that empower individuals with disability to exercise choice and control, build practical independence, and achieve meaningful outcomes in their daily lives.
Understanding Our NDIS Registration
Being a Registered NDIS Provider means we adhere to strict national quality standards, independent auditing, and safeguards established by the Australian Government.
Regulated by the NDIS Commission
SAHCSS is registered with the NDIS Quality and Safeguards Commission (Registration No: 4053349197, ABN: 39 198 830 873). We are subject to independent external audits against the NDIS Practice Standards.
View Practice Standards →All Funding Types Welcome
Because we are fully registered, we can support participants across all NDIS plan management arrangements: NDIA-Managed (Agency-Managed), Plan-Managed, and Self-Managed.
NDIS Guide →Transparent NDIS Pricing
We bill strictly in accordance with official NDIS Pricing Arrangements and Price Limits. We do not charge gap fees, quote inflated rates, or apply hidden overheads.
Pricing Details →Our Core Values
These six person-centred principles shape every interaction, every shift, and every service agreement we establish.
1. Dignity & Respect
We honour each participant's autonomy, identity, and personal choices, treating everyone with deep courtesy and consideration.
2. Person-Centred Practice
We design supports around the individual's routine, goals, and lifestyle rather than imposing rigid institutional models.
3. Safety & Safeguards
We maintain rigorous worker screening, risk management protocols, and clear incident escalation under the NDIS Code of Conduct.
4. Continuous Improvement
We actively solicit feedback from participants, families, and coordinators, adapting our workflows to achieve positive outcomes.
5. Diversity & Cultural Safety
We celebrate diversity across cultural backgrounds, languages, gender identities, and sexualities, providing culturally safe care.
6. Collaborative Partnership
We work in genuine partnership with participants, families, Support Coordinators, and Allied Health teams toward shared goals.
Our People & Clinical Standards
Our multidisciplinary team combines compassionate frontline support with professional clinical oversight and responsive coordination.
Registered Nurse Clinical Governance
Our clinical care and complex healthcare routines operate under Registered Nurse governance. This includes oversight for medication administration, wound care, bowel care, enteral feeding, and chronic condition monitoring.
Clinical Oversight100% Screened Support Workers
Every support worker completes mandatory compliance checks before shift allocation: verified NDIS Worker Screening Check, DHS Disability Clearances, First Aid (HLTAID011), and CPR certification.
Verified ClearancesDedicated Intake & Matching Team
Our administrative and intake team liaises directly with participants and coordinators. We carefully match support workers based on shared interests, routine preferences, language compatibility, and geographic location.
Dedicated SupportAuthenticity & Privacy Commitment: In respect of staff and participant privacy, photographic profiles of designated support workers are provided directly to participants and coordinators during shift matching. We do not display generic stock photos of models pretending to be our workers.
Trust, Safeguards & Participant Feedback
We believe trust is earned through verifiable quality standards, consistent service delivery, and strict adherence to Australian privacy legislation.
Participant Voice & Feedback Policy
Under NDIS Commission guidelines and the Privacy Act 1988, participant confidentiality is paramount. We do not publish unverified testimonials or fictional participant stories.
Instead, we gather structured feedback during scheduled check-ins and plan reviews to adapt and improve care continuously.
External Rights & Complaints Safeguards
Participants always retain the right to provide feedback or raise concerns without fear of retribution. We maintain transparent internal complaints procedures and support direct escalation to the NDIS Commission.
Complaints & Feedback Rights →What Happens Next?
From your first contact to ongoing supports, our onboarding process is transparent, structured, and collaborative.
Initial Enquiry or Referral
Submit an online enquiry, coordinator referral, or call us directly on 0494 109 124. Our intake team logs and acknowledges your details promptly.
Intake Alignment & Routine Discussion
We connect with you, your family, or your Support Coordinator to understand preferred routines, cultural needs, communication styles, and NDIS goals.
Screened Worker Matching
We identify and match support workers who align with your schedule, personality, and support intensity, confirming mutual compatibility.
Compliant Service Agreement
A clear NDIS service agreement is drafted, specifying line items, rates according to the NDIS Price Guide, and cancellation terms with zero unexpected fees.
Commencing Your Supports
Services begin with dedicated support workers, regular check-ins, and ongoing review reporting to keep support consistently aligned with your needs.
Contact SA Home Care Support Services
Our intake and coordination team is ready to discuss support arrangements, check local capacity, or answer any NDIS questions.
Mon – Fri: 9:00 AM – 5:00 PM ACST
Online enquiries monitored daily
Ready to Get Started with SAHCSS?
Choose the option below that suits your support requirements, or speak directly with our friendly intake team.
Looking for Quality Supports?
Find dedicated, culturally safe support workers matched to your routine, interests, and NDIS goals.
Support Coordinator Referrals
Prompt referral review, compatible worker matching, and transparent NDIS service agreements.